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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit is using Nonprofit Cloud Case Management. Case managers need to share the initial, midterm, and final client assessments; updates or notes on the client; and pertinent alerts about the client with other staff within the nonprofit who also provide services to the client.
Which two approaches should a consultant recommend to meet the requirement?
Choose 2 answers

A) Create Sharing Rules for Assessments, Client Notes, and Client Alerts that share these with the public group.
B) Create a Public Group of staff that need access to this information.
C) Create a Private Group of staff that need access to this information.
D) Create a permission set that grants Read/Write access to Assessments, Client Notes, and Client Alerts objects.

2. Which function of the application development lifecycle does establishing a Center of Excellence address?

A) Testing
B) Deployment
C) Documentation
D) Data management
E) Governance

3. A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign.
Which feature should the consultant configure to record the donor's campaign response?

A) Automatic Campaign Member Management
B) Customizable Campaign Influence
C) Sales Process
D) Custonwable Rollups

4. A nonprofit plans to use the Program Management Module (PMM) to manage Its service delivery. Case managers must be able to create and edit service delivery records.
How can the consultant change the configuration to meet this requirement?

A) Permission Sets
B) Sharing Rules
C) License Type
D) Role Hierarchy

5. A nonprofit has a membership program it wants to manage in Salesforce.
What are two items the consultant needs to configure so the membership rollups in NPSP work properly?

A) Create a custom field for Membership Amount and select it for membership rollups.
B) Create an Opportunity record type for memberships.
C) Select the membership record type for membership rollups.
D) Set a grace period for memberships.

Solutions: