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Nokia SDM Certification - PS NSOP Sample Questions:

1. In an NSN BOT Case, the NI Project Team has informed you, "The NwOPs Field Operations Manager", that a logistics delivery will be one week late further delaying the NSN roll-out which is well behind schedule. They are requesting your support, which is the BEST recommendation?

A) Use parts from low priority operational sites to ensure the high priority sites affected can be put on air.
B) Tell NI to inform the customer of our options and ask them which they prefer.
C) Utilise the Operational spares to resolve the issue; but at the same time jeopardizing the operational network.
D) Tell NI to present a new roll-out plan to the customer and apologise for the delay which is outside of your control.

2. Which are the main CM interfaces?

A) FM, PM, NOC management, Field maintenance management, NPO, customer and vendors.
B) FM, PM, NOC management, Field maintenance management, SM.
C) PM, NOC management, Field maintenance management, NPO, SM.
D) FM, Care, NOC management, Field maintenance management, NPO.

3. The customer CTO calls you (The Technical Support Manager) directly to resolve a service outage in what he describes as strategically important area. What is the correct course of action?

A) Escalate to FLM.
B) Immediately advise the CT head of the situation and request advice for prioritisation.
C) Request the NOC to raise an urgent TT for the issue.
D) Call out a Technical Support Engineer to immediately resolve the issue.

4. NSN orders Preventive Maintenance from a subcontractor. The subcontractor is, not completely familiar with this new equipment, requires an NSN technician to complete the service. What is the correct way to proceed?

A) A new change request is created and approved by FOps Mgr, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed.
B) A new change request is created and approved, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence.
C) The technician is immediately provided to properly support our subcon and quickly complete the service (Improving the Preventive Mtce compliance SLA).
D) The technician will support the subcon only after a newly created change request is approved.

5. What is the usual way to address potential contractual risk?

A) Refuse to accept or transfer to third party.
B) Perform a SWOT analysis
C) Create a contingency reserve.
D) Implement the mitigation plan.

Solutions: