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Nokia SDM Certification - CARE Sample Questions:

1. Who is responsible for providing comments regarding Care financial deviation to plan?

A) F&C Controller.
B) Care Program Manager.
C) Project Manager.
D) CT Head.

2. The following action must take place if NSN are not SOX Compliant:

A) We must receive a Customer Purchase Order within 5 working days.
B) CT Head will be dismissed from NSN with 30 days notice.
C) NSN will be fined 2.5 times the annual value of the contract.
D) A new Contract signed and Customer Purchase Order issued as soon as possible.

3. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

A) Warranty Extended contract.
B) Warranty Standard contract.
C) 1st Warranty Standard and the next 4 as Warranty Extended contract.
D) Care Agreement.

4. What is the purpose of the Care Agreement?

A) To set terms and conditions of Care Services performance.
B) To list Customer Network topology.
C) To define Contract Performance Bonds.
D) To define penalties in the case of late delivery.

5. When can the Care Plan be shared with the Customer?

A) The Care Plan should always be shared with the customer.
B) The CaPM needs to receive permission from management before sharing the Care Plan with the customer.
C) Only a customised version can be occasionally shared - without confidential information.
D) The Care Plan is an internal document and should not be available to customer.

Solutions: