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NEW QUESTION # 12
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
- A. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
- B. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
- C. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
- D. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
Answer: B
NEW QUESTION # 13
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?
- A. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
- B. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
- C. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
- D. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
Answer: C
NEW QUESTION # 14
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
- A. Use a Bulk API connector via middleware
- B. Use an on-demand data pull from communication cloud using REST API from servicer assurance
- C. Use platform events and GetAsset API
- D. Use industry order management to inform the assurance platform as a part of the orchestration plan
Answer: D
NEW QUESTION # 15
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
- B. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
- C. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
- D. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
Answer: C
NEW QUESTION # 16
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
- B. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
- C. Leverage the CPQ cart for all cases minimize the implementation effort
- D. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
Answer: D
NEW QUESTION # 17
Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?
- A. Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
- B. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.
- C. Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
- D. Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
Answer: D
Explanation:
Base offer Spec Type should not have object sub type as best practice
NEW QUESTION # 18
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
- A. Only Migrate the assets needed when customers are trying to place MACD orders.
- B. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
- C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
- D. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
Answer: D
NEW QUESTION # 19
ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.
- A. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
- B. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
- C. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
- D. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
Answer: C
NEW QUESTION # 20
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud
- A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
- B. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
- C. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
- D. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
Answer: B,C
NEW QUESTION # 21
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
- A. Customer can choose their plan from all pricing books.
- B. Supported by digital commerce API
- C. Service Continuity
- D. Migrating in/out from bundle offer
- E. History of subscription updates and traceability
Answer: C,D,E
NEW QUESTION # 22
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?
- A. Implement the router condition logic in the integration layer as callout task
- B. Map all relevant information to the Customer Facing Service (CFS)
- C. Use the Action type from Order items to the Decomposition Relationship Conditions.
- D. Implement the router condition logic within decomposition layer with more conditions.
- E. Use action type from fulfillment request lines in the callout condition task
Answer: D
NEW QUESTION # 23
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
- A. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
- B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
- C. UX experience is the most important. Fully design and validate the UX before designing the integration step
- D. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
Answer: D
NEW QUESTION # 24
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
- A. Access the archiving strategy and determine how storage will be cleared though archiving.
- B. Analyze an external data storage system for more cost effective data storage
- C. Analyze the storage usage of the existing legacy system
- D. Calculate the file and data storage required based on required data volume and file attachment requirements.
- E. Identify the storage needs between data storage and file storage.
Answer: A,C,D
NEW QUESTION # 25
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
- B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
- C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
- D. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- E. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
Answer: A,C,E
NEW QUESTION # 26
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
- A. Time Plan
- B. Discount
- C. Offering
- D. Promotions
Answer: A,D
NEW QUESTION # 27
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
- B. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
- C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
- D. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
Answer: A
NEW QUESTION # 28
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement
- A. Attribute
- B. Price lists
- C. Pricing plan
- D. Calculation Matrix
- E. Fields
Answer: A,D,E
NEW QUESTION # 29
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
- B. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
- C. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- D. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
Answer: A
NEW QUESTION # 30
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?
- A. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
- B. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
- C. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
- D. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
Answer: C
NEW QUESTION # 31
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement a milestone orchestration item to execute request on the fulfillment system for activation
- B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- C. Implement a callout orchestration item to execute a request on the fulfillment system for activation
- D. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
Answer: C
NEW QUESTION # 32
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Design for one callout each request and cache the identifier in memory
- B. Use Data raptor technology to make the request and return the response to order management
- C. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- D. Design integration procedure that makes both request and returns the result to order Management.
Answer: B,C
NEW QUESTION # 33
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?
- A. Product Model use hierarchical modeling which is natively supports EPC
- B. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
- C. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
- D. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
- E. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
Answer: A,D,E
NEW QUESTION # 34
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