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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What are two of the three forces that play a particularly important role in sustaining an organization's culture?

A) Personal background of key employees and selection process
B) Actions of top management and employee education level
C) Actions of top management and socialization process
D) Personal background of key employees and socialization process

2. Which statement is true about groupshift?

A) It cannot be toward greater risk.
B) It can be toward caution or toward risk.
C) It is a side-stepping technique.
D) It is not a real-world phenomenon.

3. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Have the group avoid competition with other groups
B) Establish more rigid role definition for group members
C) Give individual rewards rather than group rewards
D) Give group rewards rather than individual rewards

4. Which characteristic describes an advantage of a virtual team as compared with other types of teams?

A) Verbal and nonverbal communication cues are easier to understand within a virtual team.
B) The greater opportunity for interaction helps increase rapport.
C) People can work together who might otherwise not be able to collaborate on a work task.
D) Virtual team members generally report greater satisfaction with the group interaction process.

5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Smoothing and confrontation
B) Satisfying goals and smoothing
C) Confrontation and smoothing
D) Compromise and superordinate goals

Solutions: