Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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C-C4HFSM-91 PDF Practice Q&A's
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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 2: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 3: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 4: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 5: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 6: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 7: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 8: Integration | 8% - 12% | - System Connectivity
|
| Topic 9: Planning and Dispatching | 12% - 18% | - Resource Planning
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
- A. Android
- B. Windows Mobile
- C. IOS
- D. Windows-Desktop
- E. Blackberry
Correct Answer: A,B,C,D 🗳️
How are labels used within the smart forms and Feedback module? Choose the correct answer.
- A. To act as a reference for generating a smart form report
- B. To identify the elements in the smart form
- C. To add a label to be to be used as reference by the field engineer
- D. To filter the list of smart forms
Correct Answer: D 🗳️
You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on the navigation icon within the home page.
- B. Click on the navigation icon within the equipment
- C. Click on the navigation icon within the activity
- D. Click on the navigation icon within the service call
Correct Answer: C 🗳️
In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.
- A. High touch
- B. Video chat
- C. E-mail interaction
- D. None touch
Correct Answer: A 🗳️
What are the some of the available options to create dashboard reports? Choose Two correct answers.
- A. Use pre-assembled reports.
- B. Use pre-assembled queries.
- C. Import queries
- D. Import report templates.
Correct Answer: A,B 🗳️
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