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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Why does ITIL consider outcomes, costs, and risks together when explaining value cocreation?

A) Because costs are more important than outcomes
B) Because value is created when desired outcomes are achieved while costs and risks are optimized
C) Because outcomes eliminate the need to manage costs and risks
D) Because risks are more important than outcomes

2. Which dimension is concerned with management of relationships with external organizations?

A) Information and technology
B) Organizations and people
C) Partners and suppliers
D) Value streams and processes

3. Which metric is MOST appropriate for assessing the success of the 'build' value chain activity?

A) Customer satisfaction score after service delivery
B) Number of incidents resolved within agreed targets
C) Percentage of service requests fulfilled on first contact
D) Quality of the product solutions

4. Which of the following is a part of purpose of'deliver' activity?

A) Monitoring support systems
B) Designing product prototypes
C) Managing user onboarding
D) Obtaining supplier resources

5. How do ITIL practice guides benefit organizations managing digital products and services?

A) By separating product management guidance from service management guidance
B) By supporting organizations in developing product and service management capabilities
C) By defining a fixed maturity level that organizations must achieve
D) By prescribing mandatory tools and technologies for service management

Solutions: