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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which Function would provide staff to monitor events in a Network Operations Centre?

A) Service Desk
B) Technical Management
C) IT Operations Management
D) Applications Management

2. Which of the following is NOT a benefit of using public frameworks and standards?

A) They are validated across a wide range of environments making them more robust
B) They make collaboration between organizations easier by giving a common language
C) They are always free ensuring they can be implemented quickly
D) Knowledge of public frameworks is more likely to be widely distributed

3. Which is NOT a purpose of Service Transition?

A) Plan and manage the capacity and resource requirements to manage a release.
B) Provide training and certification in project management.
C) Provide quality knowledge of Change, Release and Deployment Mgmt.
D) Ensure that a service can be managed, operated and supported.

4. Which of these is the BEST description of a release unit?

A) The portion of a service or IT infrastructure that is changed by a particular release
B) The portion of a service or IT infrastructure that is normally released together
C) A metric for measuring the effectiveness of the Release and Deployment Management process
D) The smallest part of a service or IT infrastructure that can be independently changed

5. A plan for managing the end of a supplier contract should be created when?

A) The contract is being negotiated
B) The contract is about to be ended
C) The Supplier Manager decides that there is a risk the contract might need to end soon
D) The contract has been agreed

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