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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT staff certifications
B) types of security protocols in use
C) quantity of people involved in the service management processes
D) IT processes in use

2. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
B) Buy an additional 5,000 end user licenses
C) Define the new users in the existing IBM SmartCloud Control Desk
D) Build a separate instance of IBM SmartCloud Control Desk

3. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) Windows Communication Foundation
B) Web services
C) Database interface tables
D) CORBA
E) ODBC

4. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
B) Because the application and infrastructure provide no foundation for end-to-end business service automation.
C) Because the cost of infrastructure continues to rise as application complexity decreases.
D) Because IT departments have not invested in people, process, and technology skills enablement.

5. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Job Plans
B) Tasks Plan
C) Tasks List
D) Job List

Solutions: