Exam Name: Certified Human Resources Manager (CHRM)
Certification Provider: GAQM
Corresponding Certification: GAQM: Management
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Check Updated on: Aug 09, 2026
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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Talent Management | - Compensation & High Potential Management - Competency Framework & Assessment - Talent & Succession Planning - Talent Identification & Development - Retention & Engagement Strategies |
| Topic 2: HR Training for Non HR Managers | - Skills Inventory & Forecasting - Interviewing & Candidate Evaluation - Job Analysis & Descriptions - Diversity, Privacy & Legal Issues - Employee Orientation & Training - Compensation, Benefits & Discipline - Recruitment & Selection Process - Termination & Exit Procedures - Defining Human Resources |
| Topic 3: Conducting Effective Performance Reviews | - Performance Management Process - Goal Setting & Standard Definition - Development Planning & Coaching - Review Preparation & Delivery - Feedback & Communication Skills |
| Topic 4: Conflict Resolution | - Conflict Resolution Styles - Communication & Active Listening - Constructive Resolution Techniques - Types & Stages of Conflict |
| Topic 5: Anger Management | - Understanding Anger & Triggers - Impact of Anger on Work & Behavior - Communication for Managing Emotions - Anger Control Strategies |
| Topic 6: Employee Dispute Resolution | - Peer Review Concept & Process - Role of the Review Panel - Root Causes of Process Failure - Initiating & Managing the Process |
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