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CA CAT-200 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Administering Service Level Agreements
Topic 2
  • Configuring Security
Topic 3
  • Administering CA Service Desk Manager.

Reference: http://www.ca.com/gb/~/media/Files/Certification%20Guides/CAT200%20CA%20Service%20Desk%20Manager%20r12x%20Administrator%20Study%20Guide.pdf

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