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Apple OS X v10.8 Troubleshooting Sample Questions:

1. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

A) A valid Apple ID is required to use Safari on OS X Recovery.
B) An internet connection is required to use Safari and reinstall OS X.
C) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
D) They must charge the Mac's battery to 100% before starting from OS X Recovery.

2. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) Startup from 05 X Recovery and choose the Get Help Online option.
B) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
C) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
D) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.

3. A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?

A) The application will continue to use the original preference file.
B) The old preference files will be automatically deleted when the application launches.
C) The application will present a warning that the preference file is missing when it launches.
D) A new default preference file will be created when the application launches.

4. A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
X Mountain Lion to a friend's MacBook Pro using OS X Snow Leopard. The Mac Pro's hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?

A) Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.
B) Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
C) Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.
D) Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.

5. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

A) Erase the hard disk and restore from a Time Machine backup.
B) Open the Disk Utility and select repair disk permissions.
C) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
D) Startup in Single User mode and use command line tools to correct the permissions.

Solutions: