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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Welcher Begriff wird verwendet, um das Entfernen von etwas zu beschreiben, das Auswirkungen auf einen Dienst haben könnte?

A. Ein IT-Asset
B. Ein Problem
C. Eine Änderung
D. Ein Vorfall

Question 2

Welche Praxis verwendet Techniken wie SWOT-Analyse, Balanced Scorecard-Überprüfungen und Reifegradbewertungen?

A. Kontinuierliche Verbesserung
B. Problemmanagement
C. Serviceanforderungsverwaltung
D. Vorfallmanagement

Question 3

Welcher Leitsatz empfiehlt die Eliminierung von Tätigkeiten, die nicht zur Wertschöpfung beitragen?

A. Zusammenarbeiten und Sichtbarkeit fördern
B. Halten Sie es einfach und praktisch
C. Beginnen Sie dort, wo Sie sind
D. Optimieren und automatisieren

Question 4

Welche Aussage zu Serviceanfragen ist RICHTIG?

A. Serviceanfragen, die einfache Arbeitsabläufe erfordern, sollten als Vorfälle behandelt werden
B. Serviceanfragen erfordern Workflows, die manuelle Verfahren verwenden und Automatisierung vermeiden sollten
C. Serviceanfragen werden in der Regel mithilfe von Standardverfahren für die Einleitung, Genehmigung und Erfüllung formalisiert.
D. Komplexe Serviceanfragen sollten als normale Änderungen behandelt werden

Question 5

Welcher Begriff beschreibt die Funktionalität, die ein Dienst bietet?

A. Dienstprogramm
B. Garantie
C. Kosten
D. Risiko

Solutions: