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Avaya 61451T Exam Syllabus Topics:

Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:

Question 1

How does the Extend Call feature contribute to enhanced customer service?

A. By allowing agents to continue conversations without interruptions, even when changing devices.
B. By reducing the cost of calls made to customer service.
C. By enabling call rerouting to the nearest agent geographically.
D. By providing customers with direct lines to specific agents.

Question 2

How does the Call Hold feature function within Communication Manager?

A. It redirects the call to another user.
B. It terminates the call after a set period.
C. It lowers the priority of the call.
D. It allows a user to pause a call without disconnecting.

Question 3

What is the primary method by which Communication Manager handles announcements?

A. Via random selection from a set of pre-recorded messages
B. Through direct input from callers
C. Through manual activation by a system administrator
D. By automating playback based on specific call conditions

Question 4

Which elements are typically included in a Uniform Dialing Plan (UDP) in Communication Manager?
(Choose Three)

A. Fixed-length extension numbers
B. Predefined area codes for all users
C. Consistent dialing patterns for internal and external calls
D. Directories synchronized across multiple sites
E. Automated user authentication for every call

Question 5

What aspects of the Communication Manager are typically managed through its dial plan?

A. Software version updates
B. Call routing and numbering schemes
C. Physical hardware configurations
D. User access levels

Solutions: