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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Customer Entitlement
B) Service Urgency
C) Service DueDate
D) Customer Working Hours

2. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A) jobs require multiple stages of work performedby different resources.
B) jobs need to be performed at the same site on the same day of the week.
C) Jobs can take longer than the available resources hours in a day.
D) jobs require consecutive days of work and can span over weekends.

3. Which three objects are associated to the Work Type? Choose 3 answers

A) Resources
B) Skill Requirements
C) Products Required
D) Service Appointments
E) Articles

4. Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

A) Create multiple Service Appointments, each with its own child Work Order Line Item.
B) Create Custom Object records, eachwith its own child Service Appointment.
C) Create Work Order Line Items, each with its ownchild Service Appointment.
D) Create multiple Service Appointments, each with its own child task records.

5. AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A) Add the product fields to the work order layout.
B) Create a flow to add the products to the work order.
C) Include the required products in the work type.
D) Ensure the product items are available in inventory.

Solutions: