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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Plant stock
B) Consignment stock
C) Locked stock
D) Special stock

2. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define the rule type as an alert
B) Define notification placeholders
C) Define a rule for the individual Customer business object
D) Define a condition for the agent field

3. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) object
B) Registered product
C) Text
D) Product .
E) Warranty

4. How do you create an assignment for a service technician in SAP Service Cloud?

A) Use a time report
B) Use the Resource Scheduler
C) Use SAP Multi-resource Scheduling
D) Use a ticket routing rule

5. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.

A) The Define Exceptions step is disabled
B) The Override Territory box is not available
C) Access restrictions for territories are not available
D) Additional fields become available for territory determination

Solutions: