Exam Name: ITIL 4 Specialist: High-velocity IT Exam
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert IT Infrastructure Library
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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:
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Peoplecert ITIL 4 Specialist: High-velocity IT Sample Questions:
What is the BEST way for a software development organization to encourage ethical behaviours?
- A. By running workshops where people discuss scenarios that have ethical significance
- B. By using machine learning algorithms to take decisions, instead of relying on people
- C. By using agile methods to ensure people focus on the detail of each individual sprint
- D. By defining policy that requires ethics to be considered by staff
Correct Answer: A 🗳️
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?
- A. Ensure the plan is clear and concise
- B. Ensure the plan is tested
- C. Ensure the physical security of the sites
- D. Ensure the availability of data
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
In the context of high-velocity IT, which statement about the ' four dimensions of service management ' is CORRECT?
- A. Making quick decisions without getting slowed down by data analysis enables agility
- B. Differentiating digital technologies are best managed by a centralized IT organization
- C. Controlling suppliers' investments and policies reduces the risks of cloud-based services
- D. Using automated tools supports the need to deliver digital products quickly and reliably
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?
- A. Service-dominant logic
- B. Complexity thinking
- C. Toyota Kata
- D. Design thinking
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
* Use data analytics to sell more products to its customers
* Send customers quick and personalized responses to enquiries
* Receive training on the basic features of the service
* Provide more frequent reports to the sales manager
- A. 3 and 4
- B. 2 and 3
- C. 1 and 2
- D. 1 and 4
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
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