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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two are non-CRUD operations?

A) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
B) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
C) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
D) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
E) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
F) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);

2. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Leave both the chat and email fields limit as blank.
B) Enter the value "Unlimited" in the chat and email fields.
C) Use the default values.
D) Enter zero as the initial value for both fields.

3. Which two statements are true when working with add-ins in a Custom Object workspace?

A) IGenericObject is the interface that is available with the add-in API for custom objects.
B) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
C) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
D) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

4. Which three functions are not part of the math group of functions?

A) lower
B) ceiling
C) length
D) bitand
E) power
F) truncate
G) floor
H) rand
I) round
J) to_number

5. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Variable
B) Custom object field
C) Custom field
D) Merge field

Solutions: