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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question 1

Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A. All of the above
B. 2, 3 and 4 only
C. 1, 2 and 3 only
D. 1, 3 and 4 only

Question 2

What are the three service provider business models?

A. Internal service provider, outsourced 3rd party and off-shore party
B. Internal service operations provider, external service operations provider, shared service unit
C. Internal service provider, external service provider, outsourced 3rd party
D. Internal service provider, external service provider, shared service unit

Question 3

Which Functions are included in IT operations management?

A. Network management and application management
B. Technical management and change management
C. Facilities management and release management
D. IT operations control and facilities management

Question 4

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A. Service design: Design the processes
B. Service transition: Plan and prepare for deployment
C. Service operation: IT operations management
D. Service strategy: Develop the offerings

Question 5

What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

A. Capacity
B. Serviceability
C. Availability
D. Continuity

Solutions: