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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
B) G.711 for the SIP trunk and G.729(a) for the IP telephones
C) G.711 for the SIP trunk and G.711 for the IP telephones
D) G.729(a) for the SIP trunk and G.711 for the IP telephones

2. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?

A) Yellow 2 meter interconnect cables
B) An Uninterruptable Power Supply
C) An IP400 Rack Mounting Kit
D) A Standard 19" Rack

3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Upgrade or downgrade the IP Office core software to fix the issue.
B) Duplicate the issue and obtain traces.
C) Replace hardware outside warranty.
D) Test and document the results of the implemented solution.
E) Research possible causes and implement a solution

4. Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)

A) Configure Dial By Name action off Auto Attendant.
B) Users need to record their names.
C) Add names to the system directory.
D) Embedded Voicemail code is set.

5. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD via VM Pro Campaign Manager and a campaign database
B) ICR with account codes and CDR-enabled for billing.
C) ACD to distributed Hunt Groups and one-X Portal Call Accounting
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

Solutions: