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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

A) Net Adoption Score (NAS)
B) Increased transaction volume
C) Customer Satisfaction Score (CSAT)

2. The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.
What should the strategy designer recommend to help the team efficiently share the right data?

A) Provide Kanban view in Revenue Cloud
B) Develop reports in Sales Cloud.
C) Create dashboards in Tableau.

3. At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.
How should the design team present this information knowing they would challenge a stakeholder's hypothesis?

A) In an insights workshop with plenty of time for group discussion
B) In a 'How Might We" statement to encourage new ideas
C) In a walking deck with video clips from research sessions

4. Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A) Increased goal completion rate
B) Increased human takeover rate
C) Decreased length of support calls

5. An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?

A) Create a provocative presentation showing how strategies like these will lead to unhealthy
B) Release the project as intended knowing customer feedback will force the concerns to be
C) Design a workshop for the team to slow down and think through the potential consequences of

Solutions: