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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A. The CMS Supervisor must beinstalledon the ACCCM Server.
B. You can connect to all versions of CMS with the Openlink driver.
C. If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
D. If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
E. You need to useaSolaris User.

Question 2

What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A. Active Directory Logins
B. Dial Plan Range
C. ACCCM Location(s), CM and the Organization Chart
D. ACCCM Supervisor, Administrator and users

Question 3

A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A. Three
B. Four
C. One
D. Two

Question 4

You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A. Verify that the CM port is correct in the permissions tab.
B. Verify that the "exportto external system" box is chocked in the permissions tab.
C. Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
D. Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.

Question 5

What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A. the Windows 2008R2Enterprise Product Key
B. the server type and model number
C. the TP address of the ACCCM server
D. the MAC address of the ACCCM server

Solutions: